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Restauração conversas Whats app

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  Fiz backup da conversas no google drive do whats app... e na hora de reinstalar o app . pois eu formatei o celular... o aplicativo acha o backup... acha 36 conversas, mas ele não restaura.... ai acessei a pagina da google drive e la tem 55 megas backup.. mas eu nao consigo acessar esse arquivo.... SAO CONVERSAS MUITO IMPORTANTES.. . 

Quando reinstalo o app ,ele pede telefone e buscando backup, encontra mas as conversas RESTAURADAS nao aparecem na ABA conversas..

 

Como resolver.. sao conversas importantes..

backupwhats.jpg

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